Last updated: 9 August 2023
We respect your privacy and the confidentiality of your private and personal information and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
This Policy may change from time to time and is available on our website at www.pkf-nenw.com.au.
What is Personal Information and why do we collect it?
Personal information identifies an individual or entity. When we request personal information, we will normally explain why we need it, how it will be used and who we may share it with. We will only collect information that is necessary to assist us in providing you financial advice services.
Examples of personal information we collect include:
- Your name and/or entity details
- Contact details of you, your business and/or dependents
- Tax file number(s)
- Personal health information for insurance applications,
- Income and assets information
- Bank details
- Tax and financial statements
- Other information required by law.
We collect your Personal Information for the primary purpose of providing our services, information and updates to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing lists at any time by contacting us in writing.
How we collect information
We may request your personal Information in person, by telephone, email, via our website, through applications and other forms and from third parties.
We may also collect personal information from external sources. Examples of the people or organisation who may provide us with information are:
- Parents or guardians in respect of children
- People authorised by you (such as lawyers or accountants)
- Public sources of information.
Where reasonable and practicable to do so, we will collect your personal information only from you.
However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Not providing requested information
We will only be able to provide limited information or services if you do not disclose details that we request from you. We are not permitted to implement financial product advice without first collecting personal information to confirm your identity.
You are not required to provide us with all information requested if you choose not to. However, this will mean:
- Our advice will be limited and may be inaccurate or incomplete.
- We will not be able to properly review your personal situation which will affect the quality of the service and/or products we provide you.
- We may be unable to fulfil your request.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
PKF Wealth considers the security of your information as highly important, but no method of internet transmission or electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal info, however, cannot guarantee absolute security.
However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Maintaining the Quality of your Personal Information
We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Access to your Personal Information
You may request, at any time, to access the personal information we hold about you. We do not charge a fee for such a request and will aim to provide the requested information within a reasonable timeframe.
By email – [email protected]
In Writing –
PKF Wealth TMW Pty Ltd
P.O. Box 1900
Tamworth NSW 2340
As we take your privacy seriously and consider all complaints carefully as part of our commitment to being open, honest and fair in dealing with your concerns, we will generally contact you within five working days of receiving the complaint. We will aim to resolve the complaint within 30 days.
Escalating your concerns
If we are unable to resolve your complaint or you still have concerns, you can lodge a complaint with the Information Commissioner. You can do so by submitting an online form through the Information Commissioner’s website or obtain the hard copy form from the website.
The Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: [email protected]